Business Services (BPO / KPO)
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Melbourne is a premier location in the Asia-Pacific for high-value shared services including business process outsourcing and knowledge process outsourcing.
The city enjoys a reputation for high-quality professional research and consultancy services including financial, legal, media and publishing, engineering, and medical services.
Recent global studies by KMPG and Gartner highlight Australia’s strengths for Knowledge Process Outsourcing (KPO) and offshore services:
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- High current availability and pipeline of talent;
- Low infrastructure costs; and
- Greater political and economic stability and security than other Asia-Pacific locations.
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Melbourne’s favourable time zone bridges European and US business hours allowing for 24/7 operations.
Melbourne’s platform for high value services builds on a dynamic service centre industry.
Victoria represents approximately a third of Australia’s contact centre industry, which employs more than 200,000 people in 3800 call centres nationally.
Victoria’s contact centre industry is growing steadily, and contributes about $5 billion each year to Gross State Product.
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Highly skilled and speaking your language
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Melbourne’s highly educated, multilingual workforce stands head and shoulders above other locations in Australia.
Melbourne has more than half a million residents who speak a European language other than English at home – the highest concentration in Australia. And there are more than 475,000 native speakers of Asian languages.
Victoria’s universities produce the highest numbers of IT, computing, technology and engineering graduates in the country. The number of management and commerce graduates from Victorian universities has grown by 50% over the past five years.
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Competitive infrastructure
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Melbourne offers advanced business infrastructure at costs below major regional competitors.
The city has the most affordable office space in Australia, according to a 2010 report by global property consultants Cushman and Wakefield – priced well below Sydney and Brisbane.
Melbourne is ranked 53rd on the list of the world’s most expensive cities – proving more cost effective than Sydney (23rd), Brisbane (29th) and Perth (32nd).
It’s an attractive, easy environment for expatriates to settle into quickly and feel at home.
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